Tierra Hosting - Customer Support

Our support team is dedicated to providing you with a user-friendly and secure working environment, and we offer assistance through multiple channels, including email, live chat, and phone. With our 1-hour response time guarantee, we strive to address your questions and concerns promptly, although our experienced team members typically respond within 20 minutes. Learn more by visiting the Support Page

Yes! We can help you transfer your website from your old hosting provider to our servers for free. We will move all your files, databases and emails for you and will set up your web hosting account with us as quickly as possible. You will not need to do anything on your end.

Cybersecurity is extremely important, and for many clients, that starts with protecting the website. At Tierra Hosting we offer a variety of things to keep your site protected. Some security features we offer include:

Distributed denial-of-service (DDoS) mitigation
Virus and malware scanning
Email scanning and SPAM Protection
ModSecurity Firewall
JailHost
DNSSEC
IP Blocking Tool
Hotlink Protection
Password Protected Directories

To register a domain name, simply go to the Domain Registration Page and select from our huge inventory of domain extensions available. You will be taken to the order-form where you enter the desired domain name in the search box, choose the appropriate domain extension (e.g., .com, .org, .net) if it is not already selected, and follow the on-screen instructions to complete the registration process. You can also purchase domains directly from within your Control Panel.

The number of emails that can be sent using our mail servers depends on the specific service you are using:

Shared hosting accounts (Starter, Advanced, Professional and Expert) – the limit is 150 mails per hour and 1500 per day for the entire account.
Semi-dedicated servers – 10,000 mails per day; there is no hourly limit.
VPS and Dedicated servers – no limits on sending e-mails.

Yes, you can install a CMS (Content Management System) or use the website builder on your Tierra Hosting account. We offer popular CMS options like WordPress, Joomla, and Drupal, which can be installed with just a few clicks from your hosting control panel. You can learn about by visiting our One Click Application Installations page. Additionally, we provide website builder tools, which allow you to create websites using drag-and-drop functionality without any coding knowledge. Visit the Free of Charge Website Creator Page for more information.

We accept various payment methods for hosting and domain purchases, including:

Credit and Debit cards (Visa, Mastercard, American Express, Discover, etc.)
PayPal
Bank transfers (for select countries)

Please note that the availability of payment methods may vary depending on your location and the specific product or service you are purchasing.

Tierra Hosting performs daily backups of your website to ensure data protection and recovery options in case of any unforeseen events. Our backup system captures your website files, databases, and other essential data, which are stored securely in multiple offsite locations. However, it is always recommended to also maintain your own backups of your website data for added peace of mind.

Our web hosting plans start at $3.25 per month. We offer various hosting plans with different features and resources to suit your website's needs. You can check our Web Hosting Page for more details.

Transferring your domain to Tierra Hosting is easy! Follow these steps:

Unlock your domain with your current domain registrar.
Request an authorization code (also known as EPP code) from your current domain registrar.
Place a domain transfer order with Tierra Hosting and provide the authorization code.
Approve the domain transfer request via the email confirmation sent to the domain's administrative contact email address.
Wait for the domain transfer process to complete, which typically takes 5-7 days.

Please note that domain transfer eligibility and requirements may vary depending on the domain extension (TLD) and domain registrar.

Most small businesses start out needing a simple shared hosting package. If the site becomes more advanced or you start generating much traffic, you may need to upgrade to a larger shared account, a VPS, a semi-dedicated server or even a dedicated server. Should your site reach that point, you can easily upgrade your hosting plan to a new type of hosting easily and without downtime from within your hosting control panel. As always, it's important to review the specific features and limitations of your chosen hosting plan to ensure it meets your requirements.

Yes, Tierra Hosting allows you to host multiple websites under one hosting account, depending on the hosting plan you choose. Most of our shared hosting plans come with the ability to host multiple websites using addon domains or subdomains. You can easily manage your websites and domains through the hosting account control panel. It's important to review the specific features and limitations of your chosen hosting plan to ensure it meets your requirements.

Yes, you can upgrade or downgrade your hosting plan with Tierra Hosting at any time. Simply log in to your hosting account and navigate to the plan upgrade or downgrade section. You can choose a new hosting plan that meets your requirements and follow the prompts to complete the process. Please note that the availability of specific hosting plans for upgrade or downgrade may depend on the current resources and features of your existing hosting plan. It's always recommended to review the details of the new hosting plan and its features before making any changes.

Tierra Hosting offers a 99.9% uptime guarantee for our hosting services. This means that we strive to keep your website online and accessible to visitors 99.9% of the time. Our robust server infrastructure and redundant network connections help ensure high availability and reliable performance for your website. However, please note that occasional downtime may occur due to scheduled maintenance, unforeseen technical issues, or factors beyond our control. In such cases, we take prompt action to resolve the issue and minimize any impact on your website's uptime. Visit the Our Guarantees Page for more information.

If you desire further information, or still have unanswered questions, visit the Support Page for more information on obtaining the assistance you require.

Additionally, you may be interested in the Updates & Announcement Page.

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Frequently Asked Questions

How responsive is your customer service and tech support?

Can you assist me in moving my website from my current host?

What security do you offer to keep my website safe?

How do I register a domain name?

How many emails can I send?

Can I install a CMS or is there a Website Builder available?

What are the available payment methods for hosting and domain purchases?

How often are backups performed for my website?

How much does web hosting cost?

How can I transfer my domain to Tierra Hosting?

Is it free to upgrade to a new hosting package?

Can I host multiple websites under one hosting account?

Can I upgrade or downgrade my hosting plan?

What uptime guarantee do you offer?

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