Support

You can trust that your hosting experience is backed by high-quality support that's available 24/7. Our support team is dedicated to providing you with a user-friendly and secure working environment, and we offer assistance through multiple channels, including email, live chat, and phone. With our 1-hour response time guarantee, we strive to address your questions and concerns promptly, although our experienced team members typically respond within 20 minutes.

1. Through the Control Panel

   Context Help

   If you get lost inside our Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A popup will appear. It contains elaborate info about all the operations that you can perform on the given page. Each pop-up window shows up on the very same page so that you can quickly return to your work.

2. Video Tutorials

   We have a rich array of instructional video clips describing how to use our hosting Control Panel. They're created for those of you who want to see how things are getting done instead of only reading articles. Thus, anyone can swiftly become familiar with our Control Panel by merely watching our step-by-step instructional video clips. Visit the Videos Page.

3. F.A.Q.

   If you can't find the answer you are looking for, check out our extensive Frequently Asked Questions section located in your Control Panel, which contains questions asked by real clients and offers practical solutions. We frequently "revamp" our Frequently Asked Questions database with new Q&A's in order to cover all the innovations and new additions to our system.

4. Community Forum

   Sometimes the easiest way to get the answer you are looking for is to simply ask someone else that has the same experiences as yourself. There is nothing better than friends getting together to share thoughts, ideas and sometimes even complain. This is what builds friendships. The forum of Tierra Hosting is just the place.

5. You can contact us by phone

   • US Toll Free Phone: +1-855-211-0932
   • US International: +1-727-546-4678
   • UK Phone: +44-20-3695-1294
   • AU Phone: +61-2-8417-2372

   IMPORTANT
   Please tell our representative our ID: 240015

6. Through the live chat

   A link to our Live Chat Operators is available at the top menu or by visiting the Support Chat Page. Please note that our live chat operators will answer in real time any non-technical questions. For Technical support, it is best to use one of the support avenues indicated above.