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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first thing you should do is press the Help button, which is visible on each and every page. A pop-up window will open. It includes elaborate information about all the actions that you can perform on the page in question. Each pop-up menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast array of video tutorials clarifying how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done rather than only reading articles. In this way, everyone can swiftly find their way around our Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you are looking for, examine our comprehensive Frequently Asked Questions database, which covers questions asked by real clients and provides real solutions. We frequently update our FAQ section with new questions & answers so as to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can touch base with our great team of customer service technicians available 24x7 and ready to assist you with any problem. Each trouble ticket you submit will be responded to in less than 1 hour (the average support ticket response time being about 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 240015

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com