November 29, 2019  by  Support Staff
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Most people wouldn’t dream of setting up a website that lists their personal email address, home phone number and street address. But this is exactly what happens on a daily basis when a new domain name is registered.

The WHOIS Record is an informational record tied to every domain name that tells the entire Internet about the owner of the domain. You can see an example of a WHOIS record at

Unprotected WHOIS

For large corporations, having their street address, email, and phone number on the Internet might not be a big deal, but what happens when individuals, or home office register a domain name?

Suddenly there’s a connection between the work you do, family photos you share, the opinions you express, emails you send and your physical location and your phone number.

If you’re a domain owner already, or if you’re thinking about registering one, you should consider enabling the Contact Privacy feature on your domain’s WHOIS record. Doing so will hide your personal contact information and tell others your personal information is off limits.

Besides personal security, another reason to enable Contact Privacy is to avoid unwanted spam in your inbox.

WHOIS records contain email addresses that spammers routinely ‘scrape’ so the addresses can be used to send unsolicited email and phishing attacks.

Protected WHOIS

If you are a business, of course you want to be as accessible as possible. But a WHOIS record really isn’t a valuable promotion vehicle. Credible prospects will easily find your contact information on your web site, in your local yellow pages and in other directories that you choose. A WHOIS listing mostly services these spammers and unwanted solicitors.

Securing your contact information online isn’t complicated and Contact Privacy offers important privacy controls for both businesses and individual domain holders.

Tierra Hosting gladly provides low cost contact privacy on domains that we register.  For more information, visit

New Email Account Setup

You will need to create an email account at your domain so that you can receive email from customers or other visitors to your domain. You can use the Email Accounts function on the main page of your interface to add more email accounts later.

Choosing a strong password is particularly important in web hosting. Web servers are usually more powerful and have access to greater bandwidth than your personal computer; this makes them a prime target for password crackers.

We strongly recommend using the built-in password generator to create your password.

Example of form to create a new email account:
Email Form

For more information on Adding an Email Account, Changing the Password, Changing the Quota Limit, Deleting an Email Address, Configuring an Email Client, Accessing Webmail or about your Default Email Account, see this Knowledgebase Article.

As we all know, speed is vital to visitors of your website.

Here are a few tips to help your page load time.

Validate your code!

When code is not correctly written, it make the browser have to "think" while setting up page for display.  Visit the W3C Markup Validator to ensure you have valid code.

As well, while your at it, validate your Cascading Style Sheet.

Shrink those images!

When adding images to your website, think about how long they are going to take to be displayed.  Say you have an image that is 1000 pixels width by 1000 pixels tall.  That image will take precious seconds to load.  If possible try to lessen the "quality" of the image or shrink it in size.

Also, if you have a long bar image, you can make it mere pixels wide and simply repeat it as a background (if possible).

If you would like more information on website speed, visit the Yahoo! Developer Network page: Best Practices for Speeding Up Your Web Site or contact a member of the Tierra Hosting Technical Staff.

You pay us so that your site will be online. When it's not online, you shouldn't have to pay. It's that simple.

We rarely have server issues that result in downtime, but on occasion, we will encounter a hardware or software issue that may cause a brief service interruption.

In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.

Service credits are calculated as follows (all times are stated in downtime per month):

  • Less than 45 minutes (100% - 99.9% uptime) -- No credit
  • 45 minutes to 3 hours 30 minutes (99.9% - 99.5% uptime) -- 5% credit
  • 3 hours 30 minutes to 7 hours 15 minutes (99.5% - 99% uptime) -- 10% credit
  • 7 hours 15 minutes to 14 hours 30 minutes (99% - 98% uptime) -- 15% credit
  • 14 hours 30 minutes to 1.5 days (98% - 95% uptime) -- 25% credit
  • Greater than 1.5 days (less than 95% uptime) -- 100% credit

Contact our billing department to request a service credit

Visit our guarantee's page for more information.

We accept directly the following types of payments:

1. Payment via credit card (PayPal); Visa, Mastercard and American Express.

2. Certified checks, or other forms of payment accepted on a per-approval basis.  Contact a member of the sales department for more information on this option.

The preferred form of payment is via PayPal.
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